Amazon Prime covertly charging people?
OK - I love Amazon. It's arguably the best online store around - which is why I was very surprised to stumble across this.
Back in February, while regularly proceeding with a check-out on said website, I was asked if I want to join a free trial for something called Amazon Prime. They said that if I do join, they would give me unlimited one-day or first class delivery for free for 30 days. I went along with it. I instantly received a confirmation email about signing up to the trial, skimmed it and moved on. Here's the email in question.
Fast forward to today. I have made at least a couple of purchases in the meantime, and admittedly at some point I was wondering why that trial hadn't ended yet (I kept seeing notices like You're eligible for 'FREE Delivery with Amazon Prime)'. I don't remember receiving any notification emails about this trial period ending so I thought I'd check. All I found, of course, was that initial email - but this time I read the fine print at the very bottom of the email.
Ka-ching! "If you want to continue after your free trial, do nothing. Your membership will automatically continue and we will charge the payment method you used when you signed up £49.00 for the next year and after that."
And then checked my bank statement - and there it was.
All in all, I should've paid more attention to it and I doubt it's illegal in any way. But then again, I just wasn't expecting Amazon to pull off something this low by not being straightforward with what they charge you for (something they're usually really good at). I didn't even get an email receipt for that fee!
It's just a genuine disappointment from one of the brands I actually used to believe in.





